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Cotopaxi Reviews

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Overall Rating

4.0
7 Reviews
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About Cotopaxi

Cotopaxi is a company that offers a variety of outdoor products and experiences. They have a wide range of categories including Women's, Men's, Packs & Bags, and Bestsellers. Some of their popular collections are Allpa Travel Packs, Insulation, Del Día Packs, and Fleece. They are known for their Guaranteed for Good™ promise, which means they stand behind their products and aim to make gear that's as durable and sustainable as possible. If there's a problem with your gear, they'll make things right, while always keeping sustainability in mind. They offer Easy Returns & Exchanges, Lifetime Warranty + Repairs, and a Trade-In Pre-Loved Gear program. Their products are Built To Last, Sustainably Sourced, and Ethically Made. They also offer Free Shipping on orders over $99. Their mission is to create innovative outdoor products and experiences that fund sustainable poverty relief, move people to do good, and inspire adventure..

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Cotopaxi Customer Reviews (7)

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Bartlett Plante
Bartlett Plante
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Feb 10, 2023
Lotta Trip
Lotta Trip
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Feb 7, 2023
Aundrea Pratt
Aundrea Pratt
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Feb 6, 2023
Jeffrey Shaver
Jeffrey Shaver
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Feb 5, 2023
Villette Chevrette
Villette Chevrette
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Feb 4, 2023
Archaimbau Gagné
Archaimbau Gagné
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Feb 4, 2023
Lucas Eberhart
Lucas Eberhart
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Feb 3, 2023

Cotopaxi Customer’s Q&A

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Cotopaxi Features and Benefits

Cotopaxi.com is known for its unique features and benefits:

  • Sustainable and Responsible Practices: Cotopaxi is committed to reducing its environmental impact and supporting disadvantaged communities. They allocate 1% of their total revenue to the nonprofit Cotopaxi Foundation, which channels the money to groups dedicated to causes like refugee assistance, poverty alleviation, and community development.

  • High-Quality Materials and Construction: Products are made with durable materials and are designed to withstand the rigors of outdoor use.

  • Wide Range of Outdoor Apparel and Equipment: They offer a variety of products made using sustainable and ethical sourcing and manufacturing methods.

  • Transparency in Design and Manufacturing: Cotopaxi emphasizes transparency and works with innovative factories that ensure fair labor practices and prioritize workers’ input at all stages of production.

  • Unique Products: Some of their products, like the Kapai bags, are sewn by individuals who determine the colorway and final design from leftover fabric remnants, which means each bag is one-of-a-kind.

  • Charitable Giving: Cotopaxi pledges one percent of revenue to charitable giving, but in reality, actually donates closer to three percent. The Cotopaxi Foundation, a private 501c3 nonprofit organization, distributes these revenues with targeted grants.

These features and benefits make Cotopaxi a popular choice for consumers looking for high-quality, sustainable outdoor gear and apparel.

About cotopaxi.com Prices and Cost?

Cotopaxi is a sustainable outdoor apparel and equipment company. They offer a wide range of products, and the prices can vary. For instance, their backpacks are priced from $80 for the Batac 24L Backpack - Del Día to $110 for the Chumpi 35L Duffel - Del Día. They also offer free economy shipping on orders over $99. However, if the order is less than $99, the economy shipping fee is $10 and standard shipping is $15. Please note that these prices and costs are subject to change and it's always best to check the official Cotopaxi website for the most accurate and up-to-date information..

About cotopaxi.com Payment Method?

Cotopaxi.com accepts all major credit cards, PayPal, and Apple Pay (only on Safari browsers). You can use only one credit card on each order, but you can use both a credit card and a gift card. It's important to double and triple check your shipping address, especially if you’ll be using any auto-populate methods at checkout..

Cotopaxi FAQs

FAQ

How To Open A Cotopaxi Account?

To open an account on cotopaxi.com, follow these steps:

  1. Visit the Cotopaxi website.
  2. Locate and click on the 'Account' or 'Sign In' option, usually found at the top right corner of the homepage.
  3. A new page will open. Look for the 'Create Account' or 'Register' option.
  4. Click on it and you will be directed to a registration form.
  5. Fill in the required details such as your name, email address, and password.
  6. After filling in the details, click on the 'Create Account' or 'Register' button.
  7. You will receive a confirmation email. Click on the link in the email to verify your account.

Remember, the exact wording of these options may vary slightly depending on the website design. If you have any issues, look for a 'Help' or 'Support' section on the website. They usually provide detailed instructions and can assist with any technical difficulties.

FAQ

Cotopaxi Alternatives

Here are the top 10 alternatives to cotopaxi.com:

  1. Passenger Clothing: A UK-based fashion company that specializes in designing clothes for people who enjoy spending time outdoors.
  2. Patagonia: A renowned American brand that specializes in outdoor clothing, recognized for its high quality, durability, and sustainability.
  3. Finisterre: A British adventure-wear brand that provides sustainable and long-lasting clothing for outdoor enthusiasts.
  4. Tentree: An eco-friendly brand that plants a tree for every item purchased.
  5. prAna: A brand that offers sustainable, yoga-inspired clothing.
  6. Montane: Known for their lightweight, breathable outdoor gear.
  7. Columbia Sportswear: Offers a wide range of outdoor gear, apparel, and footwear.
  8. Fjällräven: A Swedish brand known for their iconic Kånken backpack and durable outdoor clothing.
  9. Arc’teryx: A Canadian outdoor high-performance clothing and sporting goods company.
  10. Helly Hansen: A Norwegian producer of textiles and gear for sports and work on the ocean and in the mountains.
FAQ

What is Cotopaxi's return policy?

Cotopaxi accepts returns within 60 days of purchase for a full refund or exchange, as long as the item is in its original condition with tags attached.
FAQ

Does Cotopaxi offer international delivery?

Yes, they offer delivery to selected countries and territories.
FAQ

What is Cotopaxi's shipping policy?

Cotopaxi offers free shipping on orders over $99 within the United States. International shipping rates vary depending on the destination.
FAQ

What is Cotopaxi's warranty policy?

Cotopaxi offers a lifetime warranty on all their products, covering any defects in materials or workmanship.
FAQ

How can I track my Cotopaxi order?

Customers can track their Cotopaxi order through the tracking information provided in the shipping confirmation email.
FAQ

What is the return policy of Cotopaxi?

Cotopaxi gladly accepts returns or exchanges within 60 days of purchase of both new Cotopaxi products and pre-loved products purchased through Cotopaxi Más Vida. To receive a refund, please make sure tags are still intact, and that items are unwashed and in excellent condition. You will also need an order number to initiate the return. A $6 return shipping fee will be deducted from the refund total. If you'd prefer, you can also make a return at one of their retail stores and avoid the shipping fee. Please be sure to bring your order confirmation or store receipt with you to initiate the return. When it comes to international and U.S. territory purchases, sales are final and they can’t accept returns. Items marked as “final sale” are ineligible for return or exchanges and Event Tickets are non-refundable. Once your return has been delivered to them, it typically takes 1-7 days (up to 14 days during busier times) for your refund or store credit to be processed and sent to you. If you opted for store credit, a gift card code will be sent to you via email. If you chose a refund back to the original payment method, it can take up to 10 business days for those funds to show in your account once the refund has been processed. They aren’t able to refund to a different credit or debit card. If the original card you used to purchase the item is no longer active (e.g., it's a gift card, it’s voided, or it’s expired), they will refund you via a Cotopaxi gift card..

FAQ

About cotopaxi.com Popular Products and Services?

Cotopaxi is a sustainable outdoor apparel and equipment company. They offer a variety of products and services, with some of their popular categories being Women's, Men's, Packs & Bags, and Bestsellers. They have specific collections like Allpa Travel Packs, Insulation, Del Día Packs, and Fleece. Their products are Guaranteed for Good™, Built To Last, Sustainably Sourced, and Ethically Made. They have received more than 20,000+ 5-star reviews. Some of their popular products include the Kapai 1.5L Hip Pack - Del Día and the Allpa 35L. The company also has a strong commitment to fighting global poverty and supporting sustainability. They allocate a percentage of their total revenue to the nonprofit Cotopaxi Foundation, which channels the money to groups dedicated to causes like refugee assistance, poverty alleviation, and community development. Their products are not only popular for their mission but also because they are extremely well-made, high performance, and eye-catching.

FAQ

What is the Cotopaxi Foundation?

The Cotopaxi Foundation is the impact arm of the company Cotopaxi. It is a Utah-based, 501c3 nonprofit that distributes at least 1% of Cotopaxi's annual revenue in the form of multi-year grants. The foundation provides grants to nonprofits that help communities facing extreme poverty. To date, it has reached an estimated 3.8 million people through its impact work. The foundation concentrates its efforts in Latin America’s poorest communities, investing in health, education, and livelihood. The Cotopaxi Foundation also runs its own programs, like card-writing and repairs, which provide refugees with hands-on employment experience. All the funds directed to the foundation support its grantees and impact programs. Cotopaxi is also a member of 1% for the Planet, a global collective of companies and individuals committed to donating 1% of sales to causes that support a healthier planet for all.

FAQ

How long does it take to receive an order from Cotopaxi.com?

Orders from Cotopaxi.com are shipped from Salt Lake City, UT. Please allow for 1–2 days for your order to be processed and ready for shipment. The transit time may vary based on your distance from Utah. Here are the shipping options for the continental US: - Free Economy Shipping for orders over $99 delivers in 5-10 business days after the ship date. - 3-Day Shipping delivers in 1-3 business days after the ship date. - 2-Day Shipping delivers in 1-2 business days after the ship date. - Overnight delivers on the 1st business day after the ship date. Please note that these shipping methods are not valid for international delivery addresses, U.S. territories, P.O. Boxes, or APO/FPO addresses.

FAQ

cotopaxi.com Return Policy?

Cotopaxi has a 60-day return policy for both new products and pre-loved products purchased through Cotopaxi Más Vida. To receive a refund, tags must be intact, and items must be unwashed and in excellent condition. An order number is required to initiate the return. A $6 return shipping fee will be deducted from the refund total. However, returns can be made at retail stores to avoid the shipping fee. International and U.S. territory purchases, items marked as “final sale”, and Event Tickets are not eligible for return or exchange.

As for the shipping policy, Cotopaxi offers free shipping on orders $99+. They ship out of a fulfillment center in Salt Lake City, Utah, from Monday to Friday. If the address is incorrect, they will do their best to update it, but there isn’t a guarantee they’ll catch the shipment in time. Their shipping fees have increased due to shipping costs increasing from their carriers. They ship to most countries around the world, including Canada, however there are certain countries they don't ship to..

FAQ

What is Cotopaxi Más Vida?

Cotopaxi Más Vida is a program that allows customers to purchase pre-loved gear and trade in gear for a Cotopaxi gift card. It's an integral part of the brand's commitment to circularity, which is essential for protecting both people and the planet. The program is an expansion of Cotopaxi's Gear for Good promise to make durable gear as ethically and sustainably as possible. Through Más Vida, consumers can give pre-loved Cotopaxi styles and bags more life on new adventures, minimize waste, and promote sustainability for generations to come. The Guaranteed For Good policy covers both new Cotopaxi gear and pre-loved gear purchased through Cotopaxi Más Vida. Returns or exchanges are accepted within 60 days of purchase of both new Cotopaxi products and pre-loved products purchased through Cotopaxi Más Vida..

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